After-Sales Service
A professional after-sales team that responds quickly to keep your equipment running reliably.
1-Year Standard Warranty
1 year of free warranty from the date of purchase
2-Hour Response
Quick response within 2 business hours
Lifetime Technical Support
Free technical consultation throughout the product lifecycle
Spare Parts Supply
Long-term supply of original spare parts and repair services
Warranty Policy
What's Covered Under Warranty
Covered
- Failures caused by product quality defects within 12 months of delivery
- Natural wear or performance failures of parts under normal use
- Defects or bugs in the software, with free upgrades and fixes
- Free parts and labor required for repairs during the warranty period
- Remote technical diagnosis and guidance
Not Covered
- Products beyond the warranty period
- Damage from improper operation or installation not per the manual
- Damage from unauthorized disassembly, modification or repair
- Damage from force majeure (flood, fire, earthquake, etc.)
- Cosmetic wear and consumables (e.g., gripper fingers) from normal use
Service Process
Repair Service Process
A standardized after-sales process makes equipment repair simpler and faster.
1
Submit a Repair Request
Submit a request by phone, email or online form
2
Fault Diagnosis
Engineers diagnose remotely to determine the cause
3
Solution Confirmation
We provide a repair plan and quote; repair begins upon confirmation
4
Repair Service
Mail-in or on-site repair by certified engineers
5
Testing & Delivery
Testing and acceptance after repair, with warranty coverage
FAQ
After-Sales FAQ
How do I apply for warranty service?
You can request warranty service by: 1) calling hotline 185-0622-5605; 2) submitting a repair form via the Contact Us page; or 3) contacting your sales representative. Please provide the product model, serial number, proof of purchase and a fault description; our engineers will contact you within 2 hours.
How long is the warranty? When does it start?
The standard warranty is 12 months from the date of delivery (based on the shipping or receipt date). Certain products may offer extended warranty as specified in your purchase contract.
How long does repair take?
Standard repairs are typically completed within 3-5 business days after receipt. If special parts or complex faults are involved, turnaround may be longer and we will advise the estimated completion time. Expedited service is available for urgent cases.
Can I still get repair service after the warranty?
Yes. We provide lifetime repair for all Jodell products. Out-of-warranty repairs are charged only for parts and labor, with no inspection fee. Extended warranty is also available for purchase during the warranty period.
Do you offer on-site repair?
We offer on-site repair in Suzhou, Shanghai, Shenzhen and surrounding areas. Elsewhere, we recommend mail-in repair; if on-site service is essential, we will arrange the nearest engineer, subject to travel costs. Please contact after-sales support for details.
Is there warranty after repair?
Replaced parts carry a 3-month warranty. If the remaining product warranty is longer than 3 months, the original warranty applies. If the same fault recurs within 3 months, we will repair it again free of charge.
Need After-Sales Service?
Our dedicated after-sales team is ready to resolve your issues quickly.